ChemDAQ, Inc., a rapidly-growing manufacturing company based in Pittsburgh, PA, is seeking a Logistics & Support Technician to serve as a member of the company’s Production & Technical Services Department. This opportunity comes at an exciting time for the prospective candidate, as long-term growth potential is available. 

Responsibilities

• Manage the shipment, receipt and retrieval of all ChemDAQ products, materials and supplies for both domestic and international orders.

• Collaborate and communicate with customers and third-party vendors.

• Track and update the Production team with the status of incoming and outgoing shipments. 

• Promptly process deliveries and stock receivables.

• Maintain an accurate log sheet of inventory, product packaging materials and supplies.  

• Engage all third party vendors and customers with a positive, customer-first attitude. 

• Ability to be cross-trained in other areas of the Production & Technical Services Department to provide support, when needed, including customer and/or tech support calls. 

• Demonstrate exemplary customer service by placing phone calls to customers to coordinate shipping arrangements and collect ChemDAQ equipment. 

• Serve as a support lead for ChemDAQ’s sensor exchange program (SXP), packing and shipping ChemDAQ sensors on a regular basis and working alongside customers to get old sensors returned. 

• Ability to collaborate with other departments to verify the status of customer accounts, adjust point of contact changes and make updated shipping arrangements, as needed. 

Knowledge & Skills Required

• A minimum one year skilled work experience in a similar industry

• High school diploma, GED, or equivalent 

• Basic computer skills, including data entry

• Knowledge of Google Sheets and/or Microsoft Access (preferred) 

• Comfortable working independently and in a team environment

• Customer service and/or tech support experience (preferred)

• Familiarity with 49 CRF guidelines, freight carriers and domestic/international shipping regulations (preferred) 

• Ability to lift up to 30 pounds 

Benefits

• Health insurance

• Vision insurance

• Dental insurance

• Life Insurance

• Paid time off

• Flexible spending account

• 401(k)

How to Apply

Applications can be submitted via LinkedIn, or please email a cover letter/resume to Bill Klinsky, Production Manager at bklinsky@chemdaq.com. 

About ChemDAQ, Inc. 

ChemDAQ is committed to improving workplace safety by manufacturing and selling gas monitoring and control systems for hard-to-detect chemical vapors within the healthcare and industrial industries. We take pride in working alongside our customers to develop advanced solutions that turn into lasting partnerships, and for that reason, we are constantly scaling and evolving.