About ChemDAQ, Inc. 
ChemDAQ is committed to improving workplace safety by manufacturing and selling gas monitoring and control systems for hard-to-detect chemical vapors within the healthcare and industrial industries. We take pride in working alongside our customers to develop advanced solutions that turn into lasting partnerships, and for that reason, we are constantly scaling and evolving.

Responsibilities

• Install ChemDAQ’s gas monitors and associated equipment at customer sites both domestic and international 

• Learn the technical aspects of ChemDAQ’s gas monitors and associated equipment and train end users both onsite and over the phone

• Manage installation travel schedule and submit corresponding travel paperwork and expense reports in a timely manner

• When not traveling for installations, serve as an additional technical services support representative, fielding customer calls and responding to tech support inquiries 

• Assemble and test equipment to assist with order fulfillment 

• Troubleshoot electronics and repair displays and sensor assemblies, as needed 

• Facilitate onsite sensor exchanges for customers, as part of ChemDAQ’s Sensor Exchange Program

• Work alongside customers in the field to troubleshoot, train end users and capture data, as needed

Knowledge & Skills Required

The successful candidate will have a willingness to travel up to 50% of the time and strong desire to be cross-trained in product assembly and customer technical support. Additional skills required include: 

• Associate’s degree in electronics or an equivalent qualification or experience
• Proficient in Microsoft and Google suite of products
• Experience performing electronic or instrument installations on customer sites is preferred
• Ability to multi-task and manage multiple installation projects at once
• Strong verbal and written communication skills to prepare installation manuals and training materials for customers
• Experienced with configuring Windows based computers
• Comfortable working independently and in a team environment
• Self-start, problem-solving skills
• Positive, customer-first attitude 
• Installations may require driving or flying to customer site, so U.S. driver’s license and passport are required.
  

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life Insurance
• Paid time off
• Flexible spending account
• 401(k)
• Employee assistance program