What's Included in the Plan?
Free Repairs
We’ll repair or replace all hardware at no cost.*
Unlimited Technical Support
Stay connected with our trusted technicians.*
Software Updates
Be the first to learn about software updates as they become available.
Free Loaner Units
Minimize downtime. Receive free overnight shipping on loaner units.*
Free Shipping
For any new or replacement part, we’ll cover the shipping costs.
Free Safety Training
We want to empower customers to eliminate workplace exposure to toxic chemicals by offering not only innovative solutions, but also superior safety expertise. That's why all customers who purchase the Extended Warranty Service Plan are eligible to receive a complimentary virtual training on your ChemDAQ monitoring system.
This is a free and easy way to train new employees or additional team members on the importance of chemical vapor monitoring and how to best implement your monitoring solution. Trainings can be scheduled virtually or in-person.*
Ready to Add-On Extended Warranty?
ChemDAQ's Customer Account Management team is here to help with all Extended Warranty-related questions.
Have Troubleshooting Questions or Want to Submit a Claim?
Technical Support
Monday-Friday: 8:00 a.m. to 5:30 p.m. EST
Frequently Asked Questions
The cost of the Extended Warranty Service Plan is calculated as a percentage of the current list price of your equipment, monitoring points, enclosures, and the duration of the term. Contact a Customer Account Manager to receive a quote: [email protected].
Payment is required in advance of the start of the term of the agreement.
All ChemDAQ products are warranted to be free of defects in material and workmanship for a period of one year from the earlier of the date of commissioning by ChemDAQ or 120 days after the date of shipment. All customers receive the Warranty Service Plan for their first year after purchasing ChemDAQ equipment at no additional charge. Following the first year Limited Warranty period, customers can extend the warranty period through the purchase of the Extended Warranty Service Plan.
*The Extended Warranty Service Plan does not cover accessories, expendables, or on-site support. Technical support may only be available during regular business hours. Free overnight shipping for loaner units offered on requests placed before 1 p.m. EST and is contingent on product availability. Free trainings must be scheduled with a minimum of 45 days notice from desired training date. Requests for in-person trainings will be scheduled on a first come, first service basis and may be subject to incremental time and travel expenses. See full terms and conditions.